Outbound Sales Team Lead

About this role

The Outbound Sales Team Lead owns the performance of a team of outbound sales associates. You will drive daily calling and lead-conversion targets, coach associates to hit their numbers, and act as the bridge between front-line sellers and sales leadership. This is a hands-on leadership role for someone who can sell, coach, and hold a team accountable in a fast-moving distribution environment covering electronics, gadgets, and software.

What you'll do

• Lead, coach, and motivate a team of 8–12 outbound sales associates to consistently meet or exceed monthly revenue and conversion targets.
• Own daily, weekly, and monthly targets for the team — calls made, leads qualified, orders closed, and revenue generated.
• Monitor call quality and pitch effectiveness; run regular call reviews and provide actionable, individualised coaching.
• Build and manage the outbound pipeline: allocate leads, track follow-ups, and ensure timely closure through the CRM.
• Handle escalations and step in to close high-value or complex deals with distributors, retailers, and B2B buyers.
• Track key metrics (conversion rate, average order value, revenue per associate) and report performance to sales leadership.
• Identify process gaps and continuously improve scripts, objection-handling, and outreach cadence.
• Support hiring, onboarding, and ramp-up of new associates.
• Coordinate with e-commerce, inventory, and dispatch teams to ensure order fulfilment and customer satisfaction.

What we're looking for

• 3–6 years of outbound / telesales / B2B sales experience, with at least 1–2 years in a team lead or supervisory role.
• Proven track record of hitting sales targets and driving a team to do the same.
• Strong coaching, people-management, and conflict-resolution skills.
• Comfortable with CRM tools, sales dashboards, and basic reporting in Excel / Google Sheets.
• Excellent communication in English, Hindi, and Telugu (spoken).
• Ability to work in a target-driven, high-energy environment.

Nice to have

• Experience selling electronics, gadgets, consumer tech, or software / SaaS products.
• Exposure to distribution, dealer, or channel-sales models.
• Graduate in any discipline; MBA is a plus but not mandatory.